Projects & Google Chat

New tickets go to the project whose keywords best match the email (subject matches count double); anything unmatched goes to PROJECT_DEFAULT. Each project posts to its own Chat space, and can @all the space when a ticket becomes urgent.

ID Name Keywords Google Chat webhook URL On urgent Tickets
Generated from name

Export tickets

Downloads a CSV of tickets created in this date range, ready for Google Sheets or Excel.

Admins

Admins can delete tickets and manage projects, webhooks and this list. Everyone else who signs in is an agent.